HU - Value proposition
HU - Value Chain
HU - Understanding
HU - Business Consultancy
HU - Design
HU - Implementation
HU - Support services
Support services
At this stage we have implemented your application(s) and we provide various levels of SLA based support. L1 - Helpdesk: First line user support as either on-site or remote service L2 - IT Operations: Database administration and application operating services for both own and third party software and hardware components L3 - IT Operation Support: Application and database administration support offering in-depth know-how and expertise to aid IT Operations |